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Use this article to invite people to your Listing Monster account, choose the right role for each one, and check which invites are still pending. You'll need this whenever someone new joins your business, such as a new lister or location.

What you'll do:

This guide is for your Listing Monster account admin, the person with the Organisation Admin role. Only the account admin manages users, so they're the person who invites new people and chooses their roles. Organisation Admin can do everything in your Listing Monster account.

Before you invite someone, have their name and email address ready.

User Management is the Listing Monster page where you see everyone who has access to your account and invite new people.

The User Management page opens on the Users tab. The Users tab lists everyone with access to your Listing Monster account. It shows each person's Email, whether their account is Enabled, and their Roles.

A role controls what a user can see and do in Listing Monster. Each role is made up of permission sets, which are groups of permissions for a particular area, such as items, sourcing or orders. You choose a role when you invite someone, so it's worth deciding which one fits before you start.

Listing Monster has three roles to choose from when you invite a user:

Yes, you can give a Listing Monster user more than one role. However, each role covers everything in the role below it. User covers everything a Store User can do, and Organisation Admin covers everything a User can do. So you only need to choose the highest role the person needs.

The permission sets in each Listing Monster role are listed on the User Roles tab.

Inviting a user gives a new person their own login to your Listing Monster account, with the role you choose.

If you change your mind before sending the invite, click Cancel to close the Invite User window without inviting anyone.

The User Invites tab in User Management shows everyone you've invited to Listing Monster who hasn't accepted their invite yet, with the role you gave each one. Use it to check who still needs to sign up.

An invited user moves from the User Invites tab to the Users tab once they accept the invite email in their inbox and create their Listing Monster account. If someone is still on the User Invites tab, they haven't accepted their invite yet.

If you have no pending invites, the User Invites tab shows No Rows To Show.

You can manage a pending Listing Monster invite from the Actions column on the User Invites tab. Each pending invite has three icons:

To manage a pending invite:

You manage existing Listing Monster users from the Actions column on the Users tab. Each user's row has three icons:

You can change a Listing Monster user's name or permissions with the pencil icon on the Users tab.

You can disable a Listing Monster user with the eye icon on the Users tab. Disabling is useful when someone no longer needs access to your account. The eye icon works like an on/off switch, so you can re-enable the same user later.

To re-enable a disabled user, click the eye icon on their row again.

You can send a Listing Monster user a password reset with the key icon on the Users tab. This helps if someone has forgotten their password.

A green Invite sent message appears in the bottom-left corner of the screen to confirm the password reset has been sent.

✅ Your invited user appears on the User Invites tab with the role you chose, and Listing Monster sends them an invite email. Once they accept the invite in their inbox and create their account, they move to the Users tab. There, their role is shown in the Roles column.