Overview
Use this article to request more Listing Monster credits from the Billing page, pay for them, and review your past credit transactions.
What you'll do:
Check your credit balance
Create a credit request
Pay for your credits
View your previous transactions and credit requests
Check your credit balance
Your Listing Monster credit balance is on the Billing page. Check it before you request more credits, so you know how many you have left.
In the left-hand menu, under Settings, click Billing.
Find your balance in the top left of the Billing page, shown as credits remaining.
Create a credit request
You request more Listing Monster credits from the Billing page. The smallest request you can make is 200 credits.
Go to Settings > Billing.
In the top right, click Create credit request. The Create Credit Request window opens.
Under Requested by, check that your name is selected. If it isn't, pick your name from the dropdown.
Under Number of credits (Minimum: 200), enter how many credits you want. For example, 500.
Under Further details (optional), add any notes about your request. You can leave this blank.
Under Your reference (optional), add a reference to help you find this request later. For example, October. You can leave this blank.
Click Request Credits.
Pay for your credits
Your Listing Monster credits are only added to your account once you've paid for them. You pay through Xero, the system Listing Monster uses to send invoices.
After you click Request Credits, look in your inbox for an email from Xero.
Open the Xero email and click the payment link.
Complete the payment.
Once you've paid, Listing Monster adds the credits to your account.
View your previous transactions and credit requests
The Transactions tab on the Listing Monster Billing page shows your previous credit transactions and credit requests. Use it to see when credits were added to or taken from your account, and by whom.
Go to Settings > Billing.
Click the Transactions tab, next to Credit Requests.
What the Transactions tab shows
Each row on the Listing Monster Transactions tab is one transaction. The columns are:
Amount: the number of credits in the transaction. A negative number, such as -1, means credits were taken from your balance. A positive number means credits were added.
Type: the kind of transaction, such as ItemCreated or CreditAdjustment.
Comment: any note on the transaction, such as Initial credits.
Credit Price
Invoice Number
Credit Request
Created At: the date of the transaction.
Created By: the person on your account who made the transaction.
Expected result
✅ Once you've paid through the Xero payment link, your new credits are added to your Listing Monster account. To check, go to Settings > Billing: your credits remaining balance will include your new credits, and you can see your history on the Transactions tab.
💡 Tips and best practice
Check your credits remaining balance on the Billing page regularly. That way you can request more credits before you run low, not after.
Pay the Xero payment link as soon as it arrives. Your credits don't reach your account until you've paid.
Use Your reference (optional) to label each request, such as the month. It makes past requests easier to tell apart.
Request at least 200 credits each time. That's the smallest amount the Create Credit Request window accepts.
Look at the Transactions tab to see how quickly your account is using credits. It helps you decide how many to request next time.
⚠️ Troubleshooting / FAQs
I've requested credits, but my balance hasn't changed
Your Listing Monster credits only arrive once you've paid. After you click Request Credits, you'll get an email from Xero with a payment link. Complete that payment, and the credits will be added to your account.
What's the smallest number of credits I can request?
The smallest Listing Monster credit request is 200 credits. Enter 200 or more in the Number of credits (Minimum: 200) field.
Where can I see my past credit requests and transactions?
You can see your past Listing Monster credit requests and transactions on the Transactions tab. Go to Settings > Billing, then click Transactions.